FAQ
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If your question isn't answered below, please send us an email: shop@eviejewelry.com
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WHAT MATERIALS DOES EVIE JEWELRY USE?
After endless amounts of research and discussions with a materials engineer, we learned that, in most cases, it’s the oxidizing materials in the base material that cause jewelry to tarnish. We chose to use stainless steel as our baseーa material that won't tarnish.
All of our pieces are made from stainless steel and PVD plated with 18k gold. You can find more information on "Our Materials" page.
IS EVIE JEWELRY HYPOALLERGENIC?
Stainless steel is a hypoallergenic material, meaning there is minimal risk of causing an allergic reaction. While we cannot guarantee that everyone will have the same experience, we do recommend hypoallergenic jewelry as the best option for those with sensitive skin.
We're constantly hearing from customers with sensitive ears that EVIE is the sole affordable jewelry option their ears can tolerate. Just check out our reviews!
HOW SHOULD I CARE FOR MY EVIE JEWELRY?
One of the best parts about our products is that they were designed for everyday wear. Our jewelry is designed to withstand exposure to regular amounts of water and sweat without tarnishing.
It's important to note that all plated jewelry will naturally experience some wear over time and may require re-plating. But through our own research and development, we chose to work with materials that will delay your need for a re-plate for as long as possible.
To further delay the plating's natural wear, we recommend avoiding direct contact with lotions and perfumes.
WILL MY EVIE JEWELRY TARNISH, RUST, OR TURN MY SKIN GREEN?
Never! While the golden tone of your jewelry may turn slightly darker over time, our PVD plating process and stainless steel base ensures that it will not tarnish, rust, or turn your skin green.
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WHEN WILL MY ORDER SHIP?
Please allow 1-3 days for your order to be processed for shipping. We will try our hardest to process & ship each order as fast as we can!
HOW MUCH DOES SHIPPING COST?
We offer two flat rates for shipping:
- USPS FIRST CLASS MAIL: $4
- USPS PRIORITY MAIL: $8
If you spend $100+ on your order, you'll receive free shipping! Yay!
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DO YOU ACCEPT RETURNS?
Yes. We are accepting returns within 14 days of receiving your order.
Please send us an email at shop@eviejewelry.com to get started with the return process.
You are responsible for the cost of the return shipping label.
DO YOU OFFER REPAIRS ON DEFECTIVE ITEMS?
If you receive a proven defective piece please email shop@eviejewelry.com and we will replace the item.
Items can be replaced or repaired up to 180 days after you receive your order. A replacement product assumes the remaining guarantee of the original product. After the 180 day period we are not responsible for the replacement or repair of damaged items.